SMS Terms
How Trussmint Lead Alerts texts operators when a Hot lead lands.
These terms apply to the Trussmint Lead Alerts program. Trussmint is a service operated by Luke Austin, a sole proprietor based in Bend, Oregon. They describe who receives messages, what they say, how often they are sent, and how to opt out. They do not cover consumer SMS — homeowners submitting a quote form never receive a text from Trussmint.
Last updated: August 24, 2026
Who receives messages.
Messages from the Trussmint Lead Alerts program go only to business recipients — operators who have a Trussmint account and who added a phone number to their notification preferences. Homeowners and the general public never receive SMS from Trussmint Lead Alerts. There is no consumer signup SMS flow, no marketing-SMS list, and no DNC-scrubbed blast — the program is one-to-one lead alerts.
What the messages contain.
A single SMS is sent for each lead the scoring engine tags as Hot — that is the subset whose scoring weight and qualification answers clear the operator's own question set. Each message begins with the lead's tier label and its score out of 100, on the line [Trussmint <Tier> <score>/100] <vertical> lead. When the scoring engine has a short assessment, that narrative appears on the next line. The line after that lists up to three of the top reasons the lead scored as it did, in the form Top: reason one, reason two, reason three. The final line is a deep link to the lead's detail page inside the portal, in the form Open: <deep link>.
Message frequency varies.
One SMS is sent per lead the scoring engine tags as Hot. Volume follows your own traffic — quiet days produce no messages, and busy days can produce several within a single hour. We never send a marketing or non-operational SMS in the Trussmint Lead Alerts program.
Message and data rates may apply.
SMS from the Trussmint Lead Alerts program is delivered over the operator's mobile carrier through Twilio, a third-party messaging provider. Standard message and data rates from that carrier may apply — Trussmint does not bill the recipient and does not subsidise the carrier's charges. Consult the operator's carrier for the rate that applies on their plan.
Reply STOP and HELP.
Reply STOP at any time to opt out of the Trussmint Lead Alerts program. STOP is handled by Twilio's default keyword handling at the platform level — the standard compliant mechanism for short-code and long-code programs — and Twilio suppresses all further sends from this program to the replying number. Reply HELP at any time; HELP is likewise handled by Twilio's default keyword handling, and Twilio sends the program's standard program-information response to the operator. This page and the Privacy Policy are the program's authoritative source of help information.
In addition to the carrier- and platform-level STOP above, clearing the phone number on your notification settings opts the number out of future sends at the app level and clears the consent record with it. To delete all retained operator data — including any SMS phone or consent record — email the address at the bottom of this page.
How consent is collected.
Consent to receive Trussmint Lead Alerts is collected at the moment a phone number is saved on the operator settings page. The operator types the number, ticks the consent checkbox below it, and clicks Save preferences. The server records the consent timestamp on the operator record. The same wording is shown in the checkbox on that page and reproduced verbatim below so a reviewer can verify the two match.
There is no other consent collection surface. Operators cannot opt in by replying YES to a text, by sending an email, or by ticking a box anywhere else — the checkbox on your notification settings is the only path. Clearing the phone number clears the consent record with it. Consent is not a condition of purchase. SMS is entirely optional — an operator can use Trussmint fully without ever providing a phone number or ticking the consent box, and every lead is delivered to the operator's CRM and by email regardless of phone or SMS consent.
Verbatim consent language.
Yes, text me when a new lead comes in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy and SMS Terms.
Questions
Want the data we keep on you?
We will delete the operator record — including the SMS phone and the consent record — on request. Reply to any lead-alert email or write to the address below; we confirm within a business day.
Email trussmint@polsia.appOperated by Luke Austin, sole proprietor